Home > My Account

FEATURES OF MY ACCOUNT

Prepaid

  • Balance information on a click (Main balance, promo balance in rupees & MB) along with validity
  • Day wise Statement Summary with daily usage, adjustments & subscription charges. This functionality is available for all LOBs. Statement summary will be available from April '12 onwards
  • Customers can view their recharge history up to last 5 recharges or last 5 months (whichever comes first)
  • Online Complaint Management
  • 24/7 Live Chat for immediate customer service assistance

Postpaid

  • My Summary
    Account summary like Last Bill Amount, Due Date, Credit Limit, Deposit Amount, Activation Date, etc.
  • Bills Details
    A snapshot summary of customer's previous six months bill. Information like Bill Number, Bill Date, Amount Due and Due Date will be available for the customers
  • Bill Plan
    Bill plan details with tariff description
  • My Payments
    Payment details like payment date, payment method and paid amount.
  • Online Payments
    immediate online payment through My Account
  • My Complaint
    Customers can view the status of their open Service Request and also raise new Service Requests
  • Drop Box locator
    Pin code based Drop Box Locator
  • Chat Support
    24/7 Live Chat for immediate customer service assistance